FAQ
Frequently Asked Questions:
How long does shipping take?
Orders are processed within 1-3 business days. Delivery typically takes 5-12 business days. All orders include free shipping.
How do I track my order?
here: Order Tracker. You will receive a tracking number by email once your order ships. Tracking numbers may take 3-5 days to show movement after being generated — this is completely normal.
Why does my tracking look unusual or show international locations?
Some of our courier partners route through international sorting hubs — this is normal for our delivery network and does not affect your delivery time.
Do you ship internationally?
We currently ship within the UK. We hope to expand to other markets in the future.
Can I return my order?
All products are sold at final clearance prices. All sales are final — we do not accept returns, exchanges, or offer refunds on sale items. If you have any issues with your order, please contact us and we'll find a solution.
Can I cancel my order?
You have 30 minutes after placing your order to cancel. After that, your order has entered our fulfillment process and can no longer be cancelled. To cancel, email service@ainsleyblake.com within the first 30 minutes.
What if my order arrives damaged?
Contact us at service@ainsleyblake.com with a photo of the damage. We will send you a replacement at no cost. You do not need to return the damaged item.
What if I received the wrong item?
Please contact us at service@ainsleyblake.com. We will send the correct item right away or offer a refund — your choice. You do not need to return the wrong item.
My package says delivered but I didn't receive it.
Please check around your door, side entrances, or with neighbors — packages sometimes end up in unexpected spots. If you still can't find it after a day or two, contact us and we'll help.
Can I change my shipping address after ordering?
If your order hasn't shipped yet, we can update the address — just email us. If it's already on its way, we're unable to change the delivery address at that point.
Do you offer exchanges?
We don't offer direct exchanges. Contact us at service@ainsleyblake.com and we'll help you find the best solution.
What colors are available?
All products are available in multiple colors and designs including Black, Brown, Blue, White, Green, Red, Grey, Bordeaux, and more. Check the product page for available options.
How do I contact you?
Email: service@ainsleyblake.com
Customer Service Hours: Monday to Saturday: 09:00 am – 05:00 pm
Estimated response time: 30 minutes – 24 hours